FAQs
General Information
Q: What types of accommodation do you offer?
A: We provide fully furnished private rooms with either an ensuite or private bathroom in shared apartments, accommodating a maximum of four (4) residents per unit. All our properties are conveniently located within 3 km of Brisbane’s CBD.
Q: What is the capacity per room?
A: We offer rooms with either one (1) queen-size bed or two (2) single beds, accommodating a maximum of two (2) residents per room.
Who can apply for accommodation?
A: Our accommodation is available to temporary workers, local and international students, and working holiday visa holders looking for safe, affordable, and convenient accommodation.
Q: What is included in the rent?
A: Rent typically includes all utilities (water, electricity, and gas), unlimited Wi-Fi, and access to the building’s shared facilities, such as the pool, sauna, gym, and BBQ area (facilities may vary by building). Secure covered parking may also be available upon request for an additional weekly fee.
Q: Is there a minimum stay requirement?
A: Yes, we generally require a minimum stay of six (6) months. However, shorter stays of at least four (4) months may be available upon request.
Agreement & Payment
Q: How do I apply for a room?
A: Applications are available following an inspection. If you wish to apply, We Host U will provide you with the application form and instructions after the inspection.
Q: What payment methods do you accept?
A: We accept payments via bank transfer or direct deposit.
Q: Do I need to pay a deposit?
A: Yes. A refundable security deposit (bond) equivalent to two (2) weeks’ rent is required to secure your accommodation. The bond is lodged with the Residential Tenancies Authority (RTA) in accordance with Queensland tenancy legislation.
Q: When is rent due?
A: Rent is due weekly and must be paid on time in accordance with the terms of your Rooming Accommodation Agreement.
Living in the Accommodation
Q: Are the rooms furnished?
A: Yes, all our rooms, suitable for singles or couples, come fully furnished with essentials, including bed frame(s), mattress(es), mattress protector(s), pillows, pillow protectors, bedside tables, wardrobe, and storage space. Ensuite or private bathrooms include a toothbrush holder, hand towel, bath mat, bin, and toilet brush. Cleaning products are not included.
Q: Are the shared areas furnished?
A: Yes, the unit’s shared areas are generally fully furnished and equipped with a three-seat sofa, occasional chair, TV unit, television, Chromecast, four-seat dining table, and outdoor furniture (specific inclusions may vary by unit). The laundry area includes a washing machine and dryer. The kitchen is fully equipped with essential appliances, including a fridge-freezer, oven, dishwasher, microwave, toaster/sandwich maker, kettle, cookware, and cooking utensils.
Q: Can I have guests over?
A: Guests are welcome but must comply with the House Rules for Rooming Accommodation. Overnight guests are not permitted.
Q: Are pets allowed?
A: Pets are generally not permitted and are subject to the applicable House Rules, building requirements and Queensland tenancy legislation.
Q: What happens if I have a maintenance issue?
A: You can report non-urgent maintenance issues by email at hello@wehostu.au. For urgent maintenance matters, please contact our support team directly. We aim to address all maintenance issues as quickly as possible.
Move-In & Move-Out
Q: What do I need to bring when I move in?
A: You should bring personal items such as bedding and toiletries. Some items may be available as an additional service upon request. If you require any of these items, please contact us at hello@wehostu.au.
Q: Can I break my agreement?
A: If you need to end your agreement early, please contact us as soon as possible. Early termination is subject to the applicable terms and conditions of your Rooming Accommodation Agreement. Residents are encouraged to provide as much notice as possible to allow sufficient time to arrange the next steps.
Q: Can I extend my stay?
A: Yes, subject to availability. Please contact us as early as possible if you wish to extend your Rooming Accommodation Agreement.
Q: How do I vacate my room and unit?
A: Residents must follow the Vacating Procedure outlined in their Rooming Accommodation Agreement. The room/unit must be vacated by 2:00 PM on the agreed move-out date and returned in a clean and satisfactory condition, taking into account the Entry Condition Report and the resident’s obligations under the agreement.
Q: How long does it take to receive my deposit (bond) refund?
A: Once your agreement has ended, the bond refund will be processed through the Residential Tenancies Authority (RTA) in accordance with Queensland tenancy legislation. Processing times may vary depending on whether there are any outstanding amounts, claims or disputes. Bond refunds are paid directly by the RTA into an Australian bank account.